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Dollar

Everyone knows that we say "In God we Trust" on our money but the dollar bill being the God of America was a well designed plan of the face on our $10 bill, one of three who have that honor.

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Who is responsible for Average Handle Time?

If Average Handle Time (AHT) is a metric that measures the amount of time an agent spends handling a customer interaction or transaction. Who should be responsible for achieving it?

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Benchmark for Average Handle Time

If Average Handle Time (AHT) is a metric that measures the amount of time an agent spends handling a customer interaction or transaction. What is the benchmark? What should the goal be?

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